Purdue Veterinary Hospital: A message for our clients

Friday, May 8, 2020

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Updated intake procedures for our clients when dropping off animals at the Purdue Veterinary Hospital.

At the Purdue Veterinary Hospital, our team is committed to providing the highest quality of care for all our clients and patients. In the face of the global COVID-19 pandemic we have taken additional precautionary measures to support social distancing while providing our patients with important veterinary medical care and treatment.

We are currently receiving patients, while carefully managing the daily caseload.  This ensures that we have adequate personal protective equipment and supplies to protect our hospital team members and appropriately treat the patients in our care.  When you call to make an appointment, our receptionist will ask a few simple health screening questions.  These questions help determine the specific safety protocol that the hospital team will follow.  All of these measures are important to keep our teams as safe as possible so that we can continue to offer care and treatment for patients.

The hospital is providing car-side service to our clients, and utilizing phone and digital technology to stay connected with them regarding the care of their animals.  Only hospital personnel, including veterinarians, veterinary nurses, and other staff, will be allowed inside all areas of the Small and Large Animal Hospital facilities. Exceptions will be made for certain emergency cases and difficult end of life decisions.

We recognize that these actions may cause inconvenience and distress for some of our clients. We are committed to being a resource for our community and state during this challenging time and appreciate your understanding.  Thank you to all of our clients for your understanding, patience and flexibility as we all navigate the unprecedented circumstances brought about by the COVID-19 pandemic. 

What you should do when you bring your animal to the hospital:

  • Call the appropriate reception area (Small or Large Animal Hospital) when you arrive at the parking area. Provide your name, your animal’s name, and the specific service you are seeing.
  • A member of the veterinary team will come to the parking lot to bring your animal into the building for evaluation.
  • The medical team caring for your animal will stay connected with you via phone or other digital technology.
  • Our staff will request payment over the phone to maintain safe social distancing and minimize the handling of paperwork.

Small Animal Hospital

Large Animal Hospital

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Writer(s): Dr. Ellen Lowery, Hospital Director | pvmnews@purdue.edu

Purdue University College of Veterinary Medicine, 625 Harrison Street, West Lafayette, IN 47907, (765) 494-7607

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