Client Service Agreement Update – 5/20/24

We are committed to providing transparent and understandable financial policies to ensure clients can focus on the care of their animal without surprises. Here’s a brief overview of our financial policies.

Read the Full Client Service Agreement

Key Points

Payments and Outstanding Balances

Upon discharge, all current charges must be paid in full. Should there be any additional charges after that point, clients will be notified within 30 days. Clients must settle any outstanding past-due balances in full before scheduling new appointments or receiving additional services.

Emergency Visits

For small animal emergencies, an initial fee of $167 is collected at check-in. If emergency stabilization is required, this fee will increase to $500.

For large animal emergencies, a flat fee of $500 is collected at check-in.

Treatment Plans

Before proceeding with services, we will provide a written treatment plan including potential risks and a low-end to high-end cost estimate to help make informed decisions about an animal's care. Documented acceptance of this plan from the client or the financially responsible party will be required prior to the patient receiving services beyond emergency stabilization.


Evaluation Appointment Deposit: An initial deposit will be collected for all scheduled Evaluation Appointments. This deposit will be forfitted if the Evaluation Appointment is not canceled within 72 hours. This deposit will be applied to the final bill on the day of the appointment.

Admitted Paitent Deposit: Before any services are provided to an admitted patient, a deposit of either 100% of the low-end estimate or 50% of the high-end estimate, whichever is greater, will be required. This deposit ensures we can proceed with necessary treatments promptly and will be applied to the final bill on the day of appointment.

Payment Options

We offer a variety of payment options including cash, checks, all major credit cards, and Care Credit. Payments can be made in person or over the phone.

Accounts Receivable and No Service Policy

Accounts that remain unpaid 30 days after notification of balance will be subject to a late fee. Accounts that remain unpaid 90 days after notification of balance will be transferred to Purdue University Accounts Receivable and will be placed on a "No Service" status until the balance is paid in full. This status ensures that all financial obligations are met before any further services are provided.


Refunds are processed based on the results of billing audits and are usually completed within 10 business days.