By Lauren Bruce
The Purdue University College of Veterinary Medicine’s Veterinary Teaching Hospital scored the highest benchmark rating compared to 26 participating companion animal veterinary teaching hospitals across North America, according to the most recent CalPro Research Referring Veterinarian Survey. To date, only one other college of veterinary medicine has achieved the same benchmark rating, called the “Overall Hospital Rating.”
The national survey evaluates veterinary teaching hospitals on the basis of referring veterinarians’ feedback concerning such categories as responsiveness, communication, client and patient experience, and quality of medicine. Referring veterinarians described the high quality of medicine and the clarity of instructions for follow-up care as defining features of the Purdue University Veterinary Teaching Hospital’s patient services. The hospital was ranked above average in almost every specialty service category surveyed.
Purdue Veterinary Teaching Hospital Director Duncan Hockley said the survey results are a reflection of the consistent effort by dedicated faculty and staff. “I am proud of our veterinarians, veterinary technicians, and supporting staff who work tirelessly to provide high quality, compassionate care to our patients and clients,” Dr. Hockley said. “We are pleased that our referring veterinarians appreciate our work.”
The study has been conducted annually since 2012 with over 11,000 primary care veterinarians providing feedback for the teaching hospitals of veterinary colleges in the U.S. CalPro Research is a professional services company that is the veterinary industry’s leading provider of customer service metrics and industry benchmarks.
