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Inclusion and Change in Veterinary Medicine

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Course Titles:

Supporting Latino Clients

Course Number: 13687

(1 CE) 1 Continuing Education Unit offered

Speaker: Dr. Ruth Landau

Description: 

Latinos are the fastest-growing ethnic group in the United States.  By 2050, it is projected that Latinos will comprise 30% of the U.S. population.  Despite the Latino population explosion, little is known about the quality of veterinary care provided to pets of Spanish-speaking owners who have limited English proficiency (LEP).  We will discuss results from three national studies that describe the veterinary communication experience between LEP Latino pet owners and the small animal veterinary team.  There will also be some insight into ways to improve communication in your hospital with Spanish-speaking pet owners who have limited English proficiency.  No Spanish language background needed!

 

 


 

The Social Vet I

Course Number: 13689

(1 CE) 1 Continuing Education Unit offered

Speaker: Bill Schroeder

Description: 

You’ve heard the buzz about social media but may not know how to start, where to focus your attention, and/or how to develop content that encourages interaction.  This course will help you identify today’s most beneficial social channels, introduce you to some techniques that engage your clients, and identify who should be managing your social media program.

 

 


The Social Vet II

Course Number: 13700

(1 CE) 1 Continuing Education Unit offered

Speaker: Bill Schroeder

Description: 

Online reviews have become a very popular method for pet owners to share their feelings about veterinary practices. In turn, many people read reviews when selecting a veterinary practice. The course will help practices understand the review process, how to promote positive reviews, and how to manage the negative.