Your Visit to The VTH
Before Your Appointment
We see patients in the Small & Large Animal Hospitals at the VTH by appointment only. Before an appointment can be made with the Small Animal Hospital we require a referral from your regular veterinarian. Once your regular veterinarian has referred you to the VTH you can contact the Small Animal Hospital (765) 494-1107. A referral is not necessary in the Large Animal Hospital. For an appointment at the Large Animal Hospital, please call (765) 494-8548. If you live in Tippecanoe County, Indiana or are an employee of Purdue University, West Lafayette campus and want the VTH to be the primary care veterinarian for your pet, you can make an appointment directly with our Small Animal Community Practice section without a referral. Contact us at (765) 494-1107.
If your veterinarian has not already sent us a copy of your animal’s medical information, please bring a copy of it with you to the appointment. This should include your animal's medical record, vaccination status, history regarding your animal’s condition, and any recent test results. If your animal had x-rays taken, please either have your veterinarian send them to us in advance or bring them with you to your scheduled appointment.
If you have any questions regarding the cost estimate, length of stay, or medicating or feeding your animal on the day before or day of your appointment, these questions can be answered by our receptionist when your appointment is scheduled.
Your Animal's Admission
When you arrive at the VTH for your pet’s appointment, please remember to give your license plate number to the receptionist. This helps us maintain available parking for our clients. The receptionist will work with you to get the necessary paperwork completed and will contact the veterinary student who will be assigned to your pet. Please be aware that if an emergency case presents near your scheduled appointment time, you may encounter a slight delay before your animal will be seen. We appreciate your patience.
The VTH is not funded to provide low cost or free veterinary care. The VTH is a self-supporting hospital. The fees charged for veterinary care must cover the costs to run our hospital.
The VTH accepts payment by cash, check, Master Card, Visa, and Discover cards. CareCredit, through GE Money Bank, is also available to clients that qualify.
Outpatient charges are due on the day of service. If your animal needs to be hospitalized, you will be provided with an estimate of the charges for the services your animal will need. You will be required to leave a deposit of 50% of the estimate. If the estimate changes due to the need for additional procedures or treatments, you will be notified. The balance of the current bill will be due upon the discharge of your animal. Frequently, not all charges are known at the time of discharge due to recent care, lab work not yet completed, etc. The VTH will call all owners who have late appearing charges added to their bill to make them aware of those charges and to collect payment.
If you have any questions on payments or applying for CareCredit, feel free to contact our Billing Office at 765-494-8783.
If your animal needs emergency care during normal business hours, please contact your regular veterinarian for an appointment. If necessary, your regular veterinarian will contact the VTH and speak to the emergency clinician on duty to discuss their findings prior to emergency admission.
If your animal needs emergency care outside of normal business hours please contact your veterinarian or take your animal to the closest veterinary emergency clinic.
If your animal has not been seen at the VTH and you have questions about your animal’s condition, please have your regular veterinarian call for a consultation. Because of time constraints involving patient care and teaching assignments, our clinical specialists will only return consultation calls from veterinarians.
Client Rights and Responibilities
As a client of the Purdue University Veterinary Teaching Hospital, you have certain rights and responsibilities.
Your Rights include:
To expect and receive appropriate treatment for your pet(s) as determined by our capabilities and mission statement.
To be treated with consideration, respect, and compassion by all members of our staff.
To be informed, in terms that you understand, of the nature of your pet(s)’ illness and of treatment options (including risks and benefits) available both here and elsewhere.
To be informed of the costs of evaluation and treatment, and payment options available.
To accept or reject treatments or diagnostic tests for your pet(s). You are not required to admit your pet to the hospital or to allow any testing or treatment that you do not approve, and you have the right to be informed of the consequences of refusal of treatment or testing.
To be informed of any clinical trials available for conditions that affect your pet, and to have the opportunity to participate in these programs if your pet meets the criteria for inclusion, and you agree to the terms and conditions of the program(s).
To change your mind about any tests or treatments to which you have consented, notifying us before these procedures occur, and to be informed of the consequences of these decisions.
To receive prompt and courteous replies to any concerns you raise regarding the quality of care or service you receive here.
To be assured that medical and personal information is handled in a confidential manner, and to be able to request copies of information in your pet’s medical record.
Your Responsibilities include:
To provide all requested health information about your pet(s).
To read and understand any consent forms that you sign.
To ask questions of any member of our staff if you do not understand instructions or information they provide.
To accept that we are a teaching hospital, and that your pet will be seen by a team consisting of students, veterinary technicians, and clinicians (faculty, residents, and interns).
To observe the policies and procedures of our facility, including appointment times, visiting and telephone hours; smoking policies; and payment policies. To be considerate of others whose pets are receiving care here.
To inform us immediately if you change your mind about any tests or treatments that you have previously agreed to.
To accept the financial obligations agreed to when your pet is seen at our facility, and to provide accurate information if you request financial assistance.
To take an active role in the diagnosis and treatment of your pet’s medical or surgical condition. To follow the instructions, you receive for care of your pet at home.
To advise your pet’s caregivers if you have any concerns or are dissatisfied in any way.
To treat every member of our staff with respect and consideration.
Who are the members of my pet’s veterinary healthcare team?
- You will be welcomed by a receptionist who will help to get your pet admitted
- The receptionist will also answer questions you might have about your upcoming experience
Veterinary Faculty Member/Clinician
- Senior clinician supervising the clinical service
- Is a graduate of a veterinary college, has completed a residency or additional training in their particular area of interest, has completed all requirements and is certified as a specialist or is working towards that goal
- Supervises the residents, interns, veterinary technicians, and students
- Makes decisions about your pet’s tests, treatments, and discharge plans
- Graduate of a veterinary college, with experience in emergency practice or other veterinary practice
- Supervises the intern while working together on emergency cases
- Makes decisions about your pet’s tests, treatments, and discharge plans
- Graduate of a veterinary college, has completed an internship or been in private practice, and is now in an advanced training program focused on becoming a specialist in a particular area of interest
- May be the first doctor to see your pet and coordinate care
- Supervised by a faculty clinician
- Graduate of a veterinary college and is now engaged in an advanced training program focused on medical and surgical care of patients
- May be the first doctor to see your pet
- Supervised by a resident, emergency clinician, and/or a faculty clinician
Registered Veterinary Technician (RVT)
- Is a graduate of a veterinary technology program and is credentialed by the State of Indiana as a Registered Veterinary Technician
- Participates in every phase of patient care; or diagnostic testing under the supervision of the veterinarian
- May have extra training and/or certification in particular specialties
- Works closely with all members of the team to provide quality patient care
Veterinary Medical Student
- In fourth (final) year of the Doctor of Veterinary Medicine (DVM) program
- Often the first person to see your pet
- Works under close supervision by faculty clinicians, residents, interns, emergency veterinarians, and registered veterinary technicians
Veterinary Technician Student
- Veterinary Technology Program students studying to become a registered veterinary technician
- Assist in the treatment of your pet under the supervision of doctors and registered veterinary technicians