Human Resource Management

Module Description


The primary focus is to understand concepts that will help develop strategies and policies to motivate and compensate staff, and to improve communications with peers and clients to enhance practice productivity and profitability. Topics such as motivation, decision-making, leadership/group dynamics, management techniques and negotiation will focus on the interpersonal aspects of the role of the Practice Owner/Manager. Information on personnel selection, retention, and compensation will provide guidance in developing effective human resource management systems. The module will make use of case analysis as well as experience-based exercises to illustrate the issues presented and to develop the human resources management skills of the participants.

Guest Speaker:
Michelle Zuiderweg

Michelle Zuiderweg, Practice Manager, Keizer Veterinary Clinic
Title of Talk: How VPMP Helped My Practice


Professor

F. David Schoorman, Ph.D.

F. David Schoorman, Ph.D., is a professor of Organizational Behavior and Human Resource Management. His teaching interests encompass organizational behavior, organizational theory, and research methods. His current research interests include organization effectiveness, decision making, leadership, motivation, and management.

Professor Schoorman has served as a consultant for the Government Employees Insurance Corporation (GEICO), NASA, and Southwestern Bell Telephone, among others. He is co-editor of the text Facilitating Work Effectiveness and is the author of several book chapters and journal articles. His executive education teaching activities include sessions for Blue Cross/Blue Shield of Indiana, Pioneer Hi-Bred International, and the Krannert Executive Master's Degree Program.

CVPMAll courses in this program are applicable toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association.