Course Offered: Spring, Fall
Prerequisite Courses: VM 245
Instructor: Josh Clark, MS, RVT
This course is the second of two courses that provide basic instruction in the concepts of a veterinary technician's role in the management of day-to-day operations of a veterinary clinic. VM 246 will place an emphasis on client interaction including active listening skills, effective client communication, handling emotional clients, and euthanasia and client grief. This course will also discuss strategies for dealing with conflict among coworkers.
Method of Delivery: Primarily web-based exercises, textbook, projects/assignments, and examinations (on-line or paper). The exercises will be completed on line and submitted to the instructor. Supplemental material will be offered on line as content (in addition to the textbook). Quizzes and exams will be sent to a proctor. The proctor must be a veterinarian, an accredited veterinary technician (RVT, LVT, or CVT), or an educator/teacher at a school, college, or university. The proctor will return the completed exam to the instructor for grading.
|Clinical Textbook for Veterinary Technicians, 7th Edition||McCurnin||9781416057000|
|Exceptional Customer Service, 2nd Edition||Lisa Ford, et al||9781605500386|