VM 246 Management Topics for Veterinary Technicians II

Credit: 1.5

Course Offered: Spring, Fall

Prerequisite Courses: VM 245

Instructor: Josh Clark, MS, RVT

Course Description:

This course is the second of two courses that provide basic instruction in the concepts of a veterinary technician's role in the management of day-to-day operations of a veterinary clinic. VM 246 will place an emphasis on client interaction including active listening skills, effective client communication, handling emotional clients, and euthanasia and client grief. This course will also discuss strategies for dealing with conflict among coworkers.

Course Objectives:

Method of Delivery: Primarily web-based exercises, textbook, projects/assignments, and examinations (on-line or paper). The exercises will be completed on line and submitted to the instructor. Supplemental material will be offered on line as content (in addition to the textbook). Quizzes and exams will be sent to a proctor. The proctor must be a veterinarian, an accredited veterinary technician (RVT, LVT, or CVT), or an educator/teacher at a school, college, or university. The proctor will return the completed exam to the instructor for grading.

Textbooks:

TitleAuthorISBN
Clinical Textbook for Veterinary Technicians, 7th EditionMcCurnin9781416057000
Exceptional Customer Service, 2nd EditionLisa Ford, et al9781605500386

Modules: